 This page describes the background and context for the ABC of ICT™. What is the ABC of ICT?
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ABC of ICT™ stands for the Attitude, Behaviour and Culture within ICT organizations.
In the past 10 years or so many IT organizations have adopted ‘best practice’ frameworks
such as ITIL to bring IT under control. Many organizations have failed to realize the expected
benefits of these frameworks. Why is this? Because of ABC issues. It is our belief that it
is the ABC ‘Worst practices’ that will determine the success or failure of your ITSM improvement
initiatives, not the frameworks and the models.
It is ABC that will prevent you from realizing the value offered by these frameworks. It is ABC that presents a business risk. We gave ABC presentations at ITSM conferences 10 years ago. 10 years later we were back giving exactly the same presentation! In 10 years too little has changed. We have had ITIL V2 and now ITIL V3 and many other best practice frameworks but the issues remain the same. |
What is the ABC of ICT™? Can we afford to fail? What can you do to solve this? What is A, B & C? |
