 This page describes the ABC of ICT™ products that are available. | ||
ABC of ICT™ Book 
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The ABC of ICT™ Book.This book describes the concepts of the ABC of ICT™. The book also contains numerous
cases related to the ABC of ICT cards which include practical tips for resolving.The book is intended as a practical aid to all those involved in
trying to improve IT organizations.
The cases have been provided by industry experts and practitioners from around the world. Contributors include: - Sharon Taylor (Chief examiner - ITIL) - Richard Pharro (APMG) - Jack Bischof (contributing author ITIL V3 Service Strategy) - Colin Rudd (Author ITIL V3 Service Design) - Vernon Lloyd (Author ITIL V3 Service Design) - Ivor Macfarlane (Author ITIL V3 Service Transition) - David Wheelden (Author ITIL V3 Service Operation) - Gary case (Author ITIL V3 Continual service Improvement) |
The ABC cards in detail What you can do with the cards Example: ABC workshop results ABC card examples What people say about the cards A case of how the cards changed attitude & behaviour |
ABC of ICT™ card set 
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The ABC of ICT™ card set contains 57 industry recognized ABC worst practice cards. The cards can be used as an awareness and assessment instrument. There are a number of exercises that can be performed using the cards. The card set also makes an ideal give-away or gift and can be used as a normal set of playing cards. | |
| Exercise workbook | An ABC of ICT™ Exercise workbook. This guide contains a number of practical exercises that can be performed using the cards as well as teacher introduction and reflection tips and worksheets to be completed as part of the exercises. | |
| Student manual | An ABC of ICT™ student manual. This book contains a number of exercises that can be performed and supplements the facilitator guide. This manual also contains follow-up tasks that students can carry out in the own team, department or organization. | |
Training pack 
| A training pack contains a Teacher guide plus a set of ABC cards and a student manual for EACH student. This package is priced per student. If you would like to order the teacher guide, the student guide or a training pack please contact us at office@gamingworks.nl | |
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Self assessment | A Self assessment can be made availble. Organizations can mail this self assessment to various stakeholders and target groups within their organization. The assessment is based upon the ABC worst practices and helps give a broad insight into the various ABC worst practices in YOUR organization as perceived by various stakeholder groups. If you would like to know more about how to access this self assessment contact us at office@gamingworks.nl | |
Apollo 13 - Business simulation 
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The Apollo 13 - An ITSM Case experience
The Apollo 13 business simulation is an interactive workshop that can be facilitated to focus on ABC issues.
This business simulation has many different learning objectives (ITIL, Governance, Performance management). When facilitated to focus on ABC issues participants are made aware of how ABC impacts performance and are confronted with a need to change their own attitude and behavior. In this simulation participants:
A Forrestor report stated: ‘These tools effectively demonstrate to senior management the advantages of such process models(ITIL). The result: better management buy-in for an IT service management (ITSM) project and its benefits and an implementation team with a better understanding of the value of the end state of the initiative.’ "Considering the enormity of change that an ITIL project may entail, spending the day that such simulations require should pay back many times over with the creation of a cohesive team with a greater understanding of the components, interrelationships, and vision that are required to successfully transform an IT organization." |
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