 This page contains 2 example ABC cards and the results of surveys using the cards. | ||
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This card was used within a number of website surveys together with the statement: 'We are not customer focused enough in IT '. In a survey on the itSMF website 86% of respondents AGREED. The card is also used in ABC of ICT workshops and participants are allowed to vote, and then to discuss examples of 'desirable' and 'non desirable' behavior. The average score in workshops is also higher than 80%!. Try this exercise in YOUR team, department or organization and let people discuss 'just how Customer focused are we REALLY?' |
The ABC cards in detail What you can do with the cards Example: ABC workshop results ABC card examples What people say about the cards A case of how the cards changed attitude & behaviour |
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This card was also used in an itSMF poll with the statement: 'We are poor at sharing knowledge & workarounds in IT '. Once again a high result. 89% agreed. Despite having had ITIL problem management for more than 15 years we are STILL poor at getting the basics right. How well do you do in YOUR organization? | |
