 This page contains quotes about the ABC of ICT cards. | ||
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Customers “…I am very enthusiastic about these cards and want to introduce them in my organization.” “…these are terrific!!! I have a couple of ideas about how we could use these.” “…really good. It is not that nobody knows the points, but nobody wants to see them or solve them... A real eye-opener to me .” |
The ABC cards in detail What you can do with the cards Example: ABC workshop results ABC card examples What people say about the cards A case of how the cards changed attitude & behaviour |
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Training Organizations “Any IT Service Management initiative that doesn't address ABC is bound for failure. Any educational institute wanting to give people the capabilities and knowledge for successfully deploying ITIL should use the ABC cards to support the necessary discussion in training modules leading up to formal certification.” | |
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Exin “The ABC card set helps people understand the problems and the typical worst practices. It helps people discuss the consequences and possible solutions, and with that it achieves something very important: it gives hands-on experience in solving ITSM related issues.” |
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