 This page describes the ABC of ICT cards in more detail. | |
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The ABC of ICT™ card set contains 57 worst practice cartoons.
These are worst practices that industry experts recognize and agree, and these are worst practices
that are regularly presented by us at itSMF conferences throughout the World.
Whenever these are presented people nod (enthusiastically) in agreement and recognition.
(I am a little concerned at the smiling, enthusiastic acknowledgement – it sometimes looks almost like pride
“Yes! Yes! That is what we do!”). The card set is a serious instrument aimed at creating dialogue and discussion so that these ABC issues can be brought out into the open. Once they are brought out into the open and recognized action can be taken to address them. So long as they remain hidden and so long as we avoid to talk about them or discuss them they will remain a danger that may turn into resistance. Resistance that will prevent your organization from achieving success, and as a result pose a risk to the business. The card suits represent Attitude (Clubs), Behaviour (Diamonds), Culture (Spades) and Stakeholders (Hearts). There are 5 jokers representing People, Process, Product, Partner and Performance. There are a number of exercises that can be performed using the cards. The ABC of ICT book contains one or two exercises. The ABC of ICT teacher guide and student guide contain a number of detailed exercises and worksheets that can be used to capture results. The Example: ABC workshop results contains example exercises and the results that were obtained during an itSMF conference. |
The ABC cards in detail What you can do with the cards Example: ABC workshop results ABC card examples What people say abou the cards A case of how the cards changed attitude & behaviour |
