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| Article: It's as simple as ABC | An article published in the ITSM Best practices book, volume 2, 2005. This article described the ABC worst practices that are preventing many organizations from realizing success using ITSM best practices such as ITIL. |
| ABC of ICT V3 | An article that examines the ABC worst practices in relation to ITIL V3 and poses the question "Will ITIL V3 solve the ABC worst practices, or will the ABC worst practices be the reason many organizations fail to realize success with ITIL V3?" |
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The book that laid the foundation for the ABC of ICT™. Written by Brian Johnson and Paul Wilkinson in 1996. This book described 'how NOT to manage an IT organization'. The book contained cartoon characters displaying the most extreme examples of 'User unfriendly behavior'. |
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Example ABC presentation (10 Mb file) |
An example of an ABC worst practice presentation given at itSMF conferences. This presentation is aimed at creating awareness to common ABC worst practices and gives 1 'best practice'tip for resolving. |
